NYTOP Frequently Asked Questions
Find answers to common questions about NYTOP orders, shipping, warranty coverage, returns, product availability, vehicle fitment, installation, and support.
What's New at NYTOP
Official NYTOP Limited Warranty
NYTOP has officially published its Limited Warranty to make our product coverage, exclusions, and claim process clearer and easier for customers to understand. Qualifying NYTOP-branded products are backed by a 3-Year Limited Product Warranty against defects in materials and workmanship, plus a 1-Year Limited Finish Warranty covering qualifying defects in the original factory-applied finish. NYTOP has historically worked directly with customers to resolve product issues, shipping damage, and eligible returns. The newly published warranty formalizes these practices and provides customers with clear written coverage and claim procedures.
View the NYTOP Limited Warranty →
Free Standard Shipping Test
As part of our effort to make ordering from NYTOP easier and more predictable, we are currently testing free standard shipping on eligible orders within the contiguous 48 United States. Most eligible NYTOP products now qualify for free standard shipping. Certain oversized products require specialized LTL freight service and are not eligible for free standard shipping. During the current program, qualifying oversized products ship at a subsidized flat freight rate of $299.99, which is lower than the typical actual freight cost for these shipments. This shipping program is currently being tested and may be adjusted in the future.
Warranty & Returns
Does NYTOP offer a warranty?
Yes. Qualifying NYTOP-branded products are covered by our officially published 3-Year Limited Product Warranty against qualifying defects in materials and workmanship, along with a 1-Year Limited Finish Warranty covering qualifying defects in the original factory-applied finish. NYTOP has historically worked directly with customers to resolve product issues, shipping damage, and eligible returns. We have now formalized and published our warranty terms so customers can clearly understand the coverage, exclusions, and claim process.
For complete details, please review the NYTOP Limited Warranty →
What does the NYTOP warranty cover?
The 3-Year Limited Product Warranty covers qualifying defects in materials and workmanship on NYTOP-branded products. Depending on the product and issue, this may include qualifying:
Structural defects
Weld defects
Material defects
Machining defects
Manufacturing defects that materially affect the intended function of the product
NYTOP also provides a 1-Year Limited Finish Warranty covering qualifying defects in the original factory-applied finish. Damage caused by accidents, impacts, improper installation, unauthorized modifications, normal wear, trail damage, road debris, or other excluded conditions is not considered a manufacturing defect. Please review the full NYTOP Limited Warranty for complete eligibility requirements, exclusions, and claim procedures.
Are returns and warranty claims the same thing?
No. Returns apply to eligible products being returned under our Shipping and Return Policy, such as qualifying unused and uninstalled products returned within the applicable return period. A warranty claim applies when a qualifying defect in materials, workmanship, or finish is discovered on a covered NYTOP product. The return period does not determine the length of the product warranty.
For more information:
Shipping
Does NYTOP offer free shipping?
Yes. NYTOP is currently testing free standard shipping on eligible orders shipped within the contiguous 48 United States. We introduced this program as part of our effort to make purchasing aftermarket products from NYTOP easier and shipping costs more predictable. Free standard shipping applies to eligible products and eligible destinations within the contiguous 48 states. Certain oversized freight products are excluded because they require specialized LTL freight service. This is currently a test program and may be modified or discontinued in the future.
Which products are excluded from free standard shipping?
Certain oversized products require specialized freight shipping and are therefore excluded from the free standard shipping program. Currently, these include:
Toyota Tacoma Long Bed Rock Sliders
Toyota Tundra Rock Sliders
These oversized products ship at a flat freight rate of $299.99 within the contiguous 48 United States. The $299.99 rate is subsidized by NYTOP and is lower than the typical actual freight cost for these oversized shipments.
Why is oversized freight $299.99 instead of free?
Products such as Tacoma Long Bed Rock Sliders and Tundra Rock Sliders are too large for normal parcel shipping and require specialized LTL freight transportation. Actual freight costs for these shipments are typically higher than $299.99. During our current shipping program, NYTOP subsidizes a portion of the freight cost so customers within the contiguous 48 United States pay a predictable $299.99 flat freight rate instead of the full freight cost.
Can I order an oversized freight product and standard-size products together?
Yes, but during our current free-shipping test, we recommend placing oversized freight products and standard-size products as separate orders. Our checkout currently handles oversized freight and free standard shipping separately. If an oversized freight product and a standard-size product are placed in the same order, the standard-size item may not receive the free standard shipping promotion. To receive the best available shipping rate, please place:
Order 1: Oversized freight product(s) — $299.99 flat-rate freight
Order 2: Eligible standard-size product(s) — free standard shipping
Splitting the orders does not increase the oversized freight rate. It simply allows our checkout system to correctly apply free standard shipping to eligible standard-size products. Customers may use the same customer information and shipping address for both orders.
Does free shipping apply to Alaska, Hawaii, or international orders?
No. The current free standard shipping program applies to eligible shipments within the contiguous 48 United States only. Alaska, Hawaii, U.S. territories, and international destinations are subject to applicable shipping charges and shipping availability.
Does free shipping include expedited shipping?
Free shipping applies to eligible standard shipping only. If an expedited shipping option is available for an order, customers may select it for the applicable additional charge.
Orders & Availability
How do I know when my NYTOP product will arrive?
Please check the individual product page before ordering. NYTOP product pages display the most current availability information for that specific product. For products that are not currently available for immediate shipment, the product page may display the estimated arrival date of the next inbound shipment or production batch. This allows customers to see an estimated timeline for when an order placed today is expected to become available and ship.
For example, if the next inbound batch is expected to arrive in September, the product page will show the current estimated availability or shipping window based on that batch. Because production, ocean freight, customs processing, port operations, and domestic transportation can occasionally change, all dates shown are estimates rather than guaranteed delivery dates. Please refer to the individual product page for the most current ETA.
Are all NYTOP products currently in stock?
No. NYTOP offers a combination of:
In-stock products
Incoming inventory
Production items
Made-to-order products
Availability varies by product.
Rather than using one general lead time for every product, we display the current estimated availability or next inbound shipment information directly on the individual product page whenever available. Customers should use the ETA shown on the specific product page as the most current estimate when deciding when to order.
Can I order a product before the next shipment arrives?
For products that are currently available to order, yes. Customers may place an order to reserve inventory from an incoming shipment or production batch when the product page indicates that ordering is available. The estimated availability or shipping window shown on the product page represents the current expected timeline for that batch. Ordering earlier can help reserve inventory before the incoming batch is fully allocated.
Vehicle Fitment
How do I know whether a NYTOP product fits my vehicle?
NYTOP organizes its vehicle-specific products according to vehicle year, model, and trim. Customers should first select the correct vehicle on the NYTOP website and then shop within the corresponding vehicle collection. Product pages contain additional fitment information where necessary. Before ordering, please confirm:
Vehicle year
Vehicle make
Vehicle model
Vehicle trim
Any additional fitment notes shown on the product page
Our website's vehicle categories are intentionally separated to reduce confusion between products designed for different generations, trims, or vehicle configurations. If your exact vehicle or configuration is not listed, please contact NYTOP before ordering rather than assuming that a similar product will fit.
Will a product for a similar vehicle or trim fit mine?
Not necessarily. Even vehicles that look similar may have different mounting points, body dimensions, factory equipment, sensors, trim components, or chassis configurations. Please use the year, model, and trim classification shown on the NYTOP website as the primary fitment reference. If your exact vehicle configuration is not shown, please contact us before purchasing.
Installation & Support
Do NYTOP products require cutting or permanent vehicle modification?
NYTOP-branded vehicle-specific products are designed with an OEM-style installation approach. Our products are designed to install without cutting the vehicle unless a product page specifically states otherwise. The goal is to provide a clean, vehicle-specific installation that allows the vehicle to be returned to its original factory configuration if the NYTOP product is later removed. Customers should always review the installation instructions for the specific product before beginning installation.
Are NYTOP products bolt-on?
NYTOP products are designed around an OEM-style, vehicle-specific installation philosophy, using factory mounting locations wherever applicable. Unless otherwise specifically stated on the product page or installation guide, installation does not require cutting of the vehicle. Please follow the installation instructions provided for the specific product.
Where can I find installation instructions?
Installation information is available in several places.
Product Page: The applicable Installation Guide is available on the individual NYTOP product page whenever one is provided for that product.
Inside the Package: A printed installation guide is also included with the product packaging where applicable.
YouTube: NYTOP also publishes installation videos on our YouTube channel for supported products. Watch NYTOP Installation Videos →
Can my vehicle be returned to its factory configuration after removing a NYTOP product?
NYTOP products are designed with an OEM-style and reversible installation approach. Because installation is designed to avoid cutting or unnecessary permanent modification of the vehicle, NYTOP products can generally be removed and the vehicle returned to its original factory configuration. Customers should retain all removed factory components and hardware if they may want to restore the vehicle to its original configuration later.
Does NYTOP recommend professional installation?
Professional installation is recommended if the customer is not comfortable performing the installation or does not have the appropriate tools and experience. Customers who choose to install products themselves should carefully follow the installation guide for the specific product. For additional help, customers can refer to:
The installation guide on the product page
The printed installation guide included with the product
NYTOP installation videos on YouTube
NYTOP customer support
Contact NYTOP
What should I do if my question is not answered here?
Please contact NYTOP and our team will be happy to help.
By email: contact@nytop.com
By visiting this page on our website: https://nytop.com/contact