Effective Date: Apr 1, 2026

1. Order Processing & Fulfillment

• Orders are processed within 1–3 business days unless otherwise stated.

• Products are categorized as:

  1. In-Stock Items – ship immediately

  2. Made-to-Order / Production Items – subject to stated lead times (typically 8–14 weeks)

• Orders may ship in multiple packages depending on size and availability.

2. Order Cancellation Policy

• Orders may be canceled any time before shipment.

• Once an order has shipped, it cannot be canceled.

• For made-to-order items:

  • If cancellation is requested after production has reasonably begun, NYTOP reserves the right to deny cancellation or apply additional fees at its discretion.

3. Shipping Policy

• Shipping costs are calculated at checkout and are non-refundable once shipped.

• NYTOP is not responsible for:

  1. Carrier delays

  2. Delivery issues once marked as delivered

If an issue occurs:

• NYTOP will assist in filing claims with the carrier and investigating the issue.

• In case of theft, customer may be required to:

  1. Check with neighbors / property

  2. Provide security footage if available

  3. File a police report

Important:
NYTOP may, at its discretion, offer replacement, partial refund, or discounted replacement as a courtesy.

Customer responsibilities:

• Inspect packages upon delivery

• Report damage immediately at delivery or within 48 hours

4. International Orders

Customers are responsible for:

1. Import duties

2. Taxes

3. Brokerage fees

• These fees are not included in shipping costs.

Refused shipments:

If a shipment is refused due to unpaid duties/taxes:

• Customer is responsible for:

  1. Original outbound shipping cost

  2. Return shipping cost

  3. Any carrier or customs fees incurred

Refund (if any) will be:

• Order value minus all above costs

5. Returns (Non-Defective Items)

All returns require an approved RMA (Return Merchandise Authorization).

To request a return, email contact@nytop.com with:

• Order number

• Reason for return

Eligibility

• Must be requested within 30 days of delivery

• Item must be:

  1. Unused

  2. Uninstalled

  3. In original packaging

  4. In resellable condition

Non-returnable items (unless defective)

• Made-to-order / production items

• Installed or used products

• Modified or damaged items

• Clearance / final sale items

Refund & Fees

• Refund is issued after item is received and inspected

• Subject to:

  1. Up to 30% restocking/handling fee

  2. Original shipping cost (non-refundable)

  3. Return shipping cost (customer responsibility)

6. Defective, Damaged, or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us immediately.

To submit a claim, email contact@nytop.com with:

• Order number

• Description of issue

• Photos (required)

  1. Product Damage

  2. Packaging Damage

  3. Shipping Label(s)

  4. Product SKU Label (for Incorrect Items)

Reporting Timeline

• Shipping damage: within 48 hours of delivery

• Product defects: within 7 days of delivery

Resolution

If the issue is confirmed, NYTOP will, at its discretion:

• Replace the item, OR

• Provide store credit or a refund

No restocking fee applies to confirmed defective or incorrect items.

7. Exchanges

• Exchanges are processed as:

  1. Return of original item + new order placement

• Customer is responsible for:

  1. Return shipping

  2. Shipping cost for replacement item

8. Fitment & Installation Responsibility

• Customer is responsible for:

  1. Verifying compatibility before purchase

  2. Proper installation

• Professional installation is recommended.

The following are not valid reasons for return:

• Installation errors

• Shop opinions or preferences

• Minor fitment variation due to manufacturing tolerances

9. Refund Processing

• Refunds are issued:

  • After returned item is received and inspected

• Processing time:

  • 5–10 business days after refund is initiated

• Refunds are issued to original payment method

10. Chargebacks & Disputes

• Customers must contact NYTOP before initiating a dispute

If a chargeback is filed:

• NYTOP will submit:

  1. Delivery confirmation

  2. Policy agreement at checkout

  3. Communication records

• Accounts may be:

  1. Restricted from future purchases

11. Abuse / Policy Violations

NYTOP reserves the right to:

• Refuse returns that do not meet policy

• Deny service for:

  1. Fraudulent claims

  2. Threats or coercion

  3. Misuse of products

12. Contact

If you have any questions about this Shipping, Returns & Order Policy, You can contact us:

• By email: contact@nytop.com

• By visiting this page on our website: https://nytop.com/contact